ND Brussels / 13-14 October 2016 / Brussels, Belgium

FAQs

Frequently Asked Questions (FAQs)

Logistics

What happens after my registration is received?

After your registration comes in, we will send you an invoice to be paid within two weeks of receipt. We will continue to keep you updated on developments with the event.

If you need a Visa to travel to the event, please use this link to submit your request and we can organise the invitation letter for you.

I registered for the leadership workshop on Thursday, 13 October and understand that spaces are limited. When will I receive confirmation that I have a place? What do I do if I change my mind?

There are a maximum of 30 spaces for the workshop. If all the places have been filled by the time you register, you will be notified that you have been put on the waiting list.

To cancel your place, please email registration@elia-association.org to let us know. Your place will then be offered to the next person on the waiting list.

Am I free to decide which sessions and tracks I would like to attend?

Once you’ve registered to attend, you are welcome to attend any session in the programme. The choice is yours!

Can I bring guests to the Networking cocktail on Thursday, 13 October?

The Networking cocktail is free for attendees and speakers. You are welcome to bring guests, though there will be a charge of €50 per person. Just let us know how many guests you would like to bring on the registration form.

If you have already registered, please email registration@elia-association.org.

Can I bring guests to the Networking dinner on Friday, 14 October?

You are welcome to bring as many guests as you would like to the Networking dinner, though there is a cost of €70 per person. Please tell us on the registration form how many guests you would like to bring. Or you can email registration@elia-association.org if you already registered.

When will the attendee list be available and how do I access this?

The attendee list will be available some weeks before the event, so you can see who will also be attending and to arrange meetings in advance. This will be on the event website, in a special password-protected area only for attendees.

As soon as the list is ready we will email you to let you know it is available and to give you the password.

What happens if I need to cancel my attendance?

We understand that sometimes things come up and you need to change your plans.

As all requests must be received in writing, if you need to make a cancellation and to request a refund please email registration@elia-association.org. It is also possible to make substitutions, so if you have somebody you would like to give your place to just let us know.

To see if you qualify for a refund, have a look at the Terms of registration. Please note that according to the terms, which you agreed to when the registration was made, all cancellations incur a €60 processing fee.

Will there be free WiFi at the venue?

Yes, thanks to our sponsor 1-STOPASIA we will have free WiFi at the venue.

The login and password to connect to the WiFi will be on your name tag, which you will receive upon arrival at the event.

 

Accommodation

Do I need to arrange my own accommodation?

Yes, all attendees must organise their own accommodation whilst attending the event. To give you a helping hand, we have arranged a number of rooms that will be available at the event venue. We have also arranged a facility to help you organise accommodation at other hotels in the area if that is your preference.

For more information about accommodation, please go to the Venue & Travel page.

 

Travel

How do I get to the venue?

The Radisson Blu Royal Hotel is located in Brussels city centre, near to the Grand Place.

The Venue & Travel page of the event website has detailed travel information to help you get to the venue.