ND Focus – Elia’s networking days for Executives / 4-5 May 2017 / Chania, Greece

Agenda

Agenda

ND Focus – Elia’s networking days for Executives presents a unique structured format for each track giving every opportunity for spontaneous and lively discussion with an expert moderator. 
Participants should come equipped with an open mind and a willingness to share experiences and perspectives in a safe environment, becoming part of the conversation.

MISSION, VISION AND EXECUTION

We continue to face a changing business landscape, including consolidation, outside capital influx and technological demands. To adapt and grow, we need to both re-examine company business strategy to stay competitive, and also to reflect on how top leadership roles should evolve. To quote Marshall Goldsmith, a leading business thinker, “what got you here, won’t get you there.”

CUSTOMER EXPERIENCE AS A GROWTH STRATEGY

In an increasingly crowded marketplace, having a customer-centric business strategy will help your business grow and differentiate you from the rest. This track explores how we make our customers feel, how we interact with them and what senior management can do to integrate customer experience as a natural ingredient of the company’s services to help you grow your business through encouraging brand loyalty.

Top
Day 1
04 May 2017
9:30 am - 10:00 am
10:00 am - 10:15 am
Short break
Mission, Vision and Execution
Customer Experience as a Growth Strategy
10:15 am - 11:30 am
Clients require even greater flexibility for varying cost, quality and speed, which places tremendous demands on even the largest players in the language industry.  Read more
According to Jerry Gregoire, "customer experience is the next competitive battleground" and is growing in importance as a way of making your company stand out. Read more
11:30 am - 12:15 pm
Break
12:15 pm - 1:30 pm
Mergers & Acquisitions (M&A) continues to be a hot topic and doesn’t show signs of cooling off. This strategy takes on many forms, from supporting geographic expansion Read more
There are many opportunities for companies to connect and interact with clients and prospective clients all along the 'customer journey'. This not only sets the Read more
1:30 pm - 3:00 pm
Lunch
4:15 pm - 4:45 pm
Break
4:45 pm - 5:45 pm
Oscar Wilde said “Please do not shoot the pianist. He is doing his best.” The aim of Don’t Shoot the Pianist is for ‘pianists’ to share their experiences of growing their business in the face of challenges in a fun way, for the benefit of the audience who Read more
8:00 pm - 10:30 pm
Dinner
Day 2
05 May 2017
10:00 am - 10:15 am
Break
11:30 am - 12:15 pm
Break
Customer Experience as a Growth Strategy
Mission, Vision and Execution
12:15 pm - 1:30 pm
Loyal clients are more than the bread and butter of a business – they are the mainstay of a company's success. But what makes a client want to buy and buy again? In this Read more
Do a search on TED talks and you’ll be overwhelmed with wit and wisdom for developing leadership skills. There are also numerous business podcasts, blogs and courses Read more
1:30 pm - 3:00 pm
Lunch
4:15 pm - 4:45 pm
Break
5:00 pm - 6:00 pm