CUSTOMER EXPERIENCE AS A GROWTH STRATEGY
Moderated by Neil Payne, Director, Commisceo Global
In an increasingly crowded marketplace, having a customer-centric business strategy will help your business grow and differentiate you from the rest. This track explores how we make our customers feel, how we interact with them and what senior management can do to integrate customer experience as a natural ingredient of the company’s services to help you grow your business through encouraging brand loyalty.
The full agenda with coffee breaks and lunch will be published soon.
|DAY ONE||DAY TWO|
|09:30 Welcome||09:30 Results from the 2017 Language Industry Survey|
|10:15 – 11:30 What is customer experience?||10:15 – 11:30 Who delivers customer experience?|
|12:15 – 13:30 The customer journey||12:15 – 13:30 Creating addicts|
|15:00 – 16:15 Understanding differences||15:00 – 16:15 Planning for growth|
|16:45 – 17:45 To be confirmed||17:00 – 18:00 Closing|